Who we are
KurdTaxi is a ride-hailing service in the Kurdistan Region of Iraq. In this policy, “KurdTaxi”, “we” and “us” mean the operator of the KurdTaxi service.
Information you give us
- Your phone number, which we verify with a one-time code.
- Your name, city and preferred language.
- Saved places, such as Home or Work.
- Ratings, feedback and messages you send in the app.
- For drivers: identity, driving and vehicle documents (national ID, driving licence, vehicle registration, taxi licence), vehicle photos, plate and taxi numbers, and — where used for verification — a fingerprint template.
Information collected when you use the service
- Location: the pickup and destination of every ride. For drivers, the device’s location while online, so we can send nearby requests and show the car to the passenger.
- Ride details: times, route distance, stops, fare, payment method, cancellations and ride status.
- Wallet and payment records: top-ups, vouchers, coupons and transactions. Card or account details for digital payments are handled by the payment provider you choose.
- Device information: app version, device type, language and a notification token, so we can send you ride updates.
How we use information
- To provide rides and match you with the nearest driver.
- To calculate fare estimates and process payments and wallet transactions.
- To let the passenger and driver contact each other during a ride.
- To send notifications about rides, your account and offers. You can turn notifications off in Settings.
- To review driver applications and keep the service safe — verifying identity, preventing fraud, and handling disputes and complaints.
- To improve the service, for example by understanding demand by city and time of day.
- To comply with the law.
What we share, and with whom
- With the other side of your ride: a passenger sees the driver’s name, photo, rating and car details; a driver sees the passenger’s name, pickup and destination.
- With providers that help us run KurdTaxi — maps and routing (such as Google and Mapbox), push notifications (such as Firebase and Huawei Push), SMS delivery, hosting, and payment providers (such as FIB, Qi Card, NassPay and FastPay).
- With authorities, when the law requires it or to protect someone’s safety.
- We do not sell your personal information.
How long we keep it
We keep your account information for as long as your account is open. Ride, payment and wallet records are kept for as long as they are needed for accounting, legal and safety purposes, even after an account is closed. Driver documents are kept while the driver account is active and for a limited period afterwards.
Your choices and rights
- Update your name, phone number and language in Settings.
- Turn notifications on or off in Settings.
- Delete your account from Settings → Delete account. Some records are kept as described above.
- Ask us for a copy of your information, or to correct it.
Security
We use access controls, encrypted connections and role-based permissions for our staff. No system is perfectly secure, so please keep your phone and your one-time codes to yourself.
Children
KurdTaxi accounts are for people aged 18 or older. A child may ride when an adult books the trip for them and takes responsibility for it.
Changes to this policy
We may update this policy. When we make important changes, we will tell you in the app or on this page and update the date at the top.
Contact us
Questions about privacy? Contact us from the app under Settings → Contact us.